FAQ
Frequently Asked Questions
General
What is SkySaver?
SkySaver is a comprehensive AWS cost optimization platform that helps you reduce cloud spending through automated resource scheduling, cost analysis, and optimization automations.
How does SkySaver connect to my AWS account?
SkySaver uses IAM roles with cross-account access. You deploy a CloudFormation template in your AWS account that creates an IAM role. SkySaver assumes this role to manage your resources securely.
Is my AWS data secure?
Yes. SkySaver:
- Uses secure IAM role assumption with External IDs
- Only has permissions you explicitly grant
- Does not store your AWS credentials
- Uses encrypted connections for all communication
Can I use SkySaver with multiple AWS accounts?
Yes. SkySaver supports managing multiple AWS accounts from a single project. Deploy the IAM role in each account and add them to your project.
Scheduling
What resources can SkySaver schedule?
SkySaver supports:
- EC2 instances (start/stop)
- RDS instances (start/stop)
- Lambda functions (concurrency)
- Auto Scaling Groups (capacity)
How does tag-based scheduling work?
- Create a schedule in SkySaver (e.g.,
dev-business-hours) - Tag your AWS resources with your schedule tag key and the schedule name
- SkySaver finds tagged resources and applies the schedule
What happens if my resource is already stopped when a schedule tries to stop it?
SkySaver handles this gracefully. If a resource is already in the target state, no action is taken and no error occurs.
Can I have multiple schedules for the same resource?
No. Each resource should have only one schedule tag. If you need complex timing, create a schedule with multiple periods.
What timezone should I use?
Use your local timezone for easier management. SkySaver handles timezone conversions automatically.
Cost Explorer
How often is cost data updated?
AWS Cost Explorer data has a 24-48 hour delay. SkySaver displays the latest available data from AWS.
Why don’t I see any cost data?
Possible reasons:
- AWS Cost Explorer not enabled in your account
- IAM role missing Cost Explorer permissions
- Wait 24-48 hours for initial data
- Account is the management account (different setup)
Can I see costs for linked accounts?
Yes, if your IAM role has permissions and the accounts are connected to your SkySaver project.
Automations
What’s the difference between Continuous, Cadence, and Trigger automations?
| Type | Runs | Example |
|---|---|---|
| Continuous | Always when enabled | Resource Scheduler |
| Cadence | On a schedule (hourly/daily) | S3 Intelligent Tiering |
| Trigger | On-demand when clicked | ENI Finder |
Will automations make changes without my approval?
It depends on the automation:
- Resource Scheduler - Yes, applies schedules automatically
- S3 Intelligent Tiering - Yes, applies storage class changes
- ENI Finder - No, only identifies unattached ENIs
How do I see what an automation did?
Check Automation Reports for detailed execution history, including resources affected and actions taken.
Tenant Management
Can users belong to multiple projects?
Yes. Users can be members of multiple projects, each with independent permissions.
What happens when I remove a user?
The user immediately loses access to the project. They cannot log in or view any data.
Can I have multiple admins?
Yes. Multiple users can have admin permissions. We recommend keeping the admin count minimal for security.
Pricing & Subscription
How do I subscribe to SkySaver?
Subscribe through the AWS Marketplace. Your AWS account is automatically associated with your SkySaver project.
What happens if my subscription expires?
Schedules and automations stop running. Your configuration is preserved and will resume when you resubscribe.
Technical
What AWS regions does SkySaver support?
SkySaver supports all public AWS regions. Add desired regions in Project Defaults.
Does SkySaver work with AWS GovCloud?
Contact support for GovCloud availability.
What happens if SkySaver is unavailable?
If SkySaver is temporarily unavailable:
- Running resources continue running
- Stopped resources stay stopped
- Schedules resume when service returns
Can I use the same IAM role for multiple SkySaver projects?
We recommend separate roles for each project, but you can share if the External ID matches.
Troubleshooting
My resource won’t start/stop. What should I check?
- Is the service enabled in Project Defaults?
- Is the region added?
- Is the account configured?
- Does the tag match exactly?
- Check Automation Reports for errors
I’m getting “Access Denied” errors. How do I fix them?
See IAM Permission Errors for detailed solutions.
My dashboard shows no data. What’s wrong?
- Verify AWS accounts are configured
- Check Cost Explorer is enabled in AWS
- Wait 24-48 hours for initial data
- Verify IAM role has Cost Explorer permissions
Getting Help
How do I contact support?
Contact SkySaver support through the portal or email for assistance.
Where can I find the latest documentation?
You’re reading it! Check the sidebar for navigation to all documentation sections.
Is there a community forum?
Contact support for information about community resources.